Wednesday 12th December 2018
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Added security measures for contacting benefits recipients

Sub heading

​To protect sensitive information, we may sometimes send emails using a secure encrypted email service called Egress Switch.
 
If you have been sent a secure email which looks like this:
 
Egress Switch
 
If you've already created a Switch account you can sign in to read it using your account details. Otherwise you'll need to create a Switch account to be able to read the encrypted message.

To create your Switch account

  1. Select the 'Click here to read this secure email online' link in the message.
  2. Select the 'New user?' link to create a 'Switch' account.
  3. Enter your name, email address and a password. Your email address is your 'Switch ID'.
  4. We'll send an activation code to confirm your email address.
  5. Enter this activation code to finish.
You can also download the free Egress Switch app on your mobile device which will take you through the same process. Use the links below.
 
         

If you have any difficulties with Egress switch please phone the Egress helpdesk on 020 7624 8500.

To protect sensitive information, we may sometimes send emails using a secure encrypted email service called Egress Switch.

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