Saturday 15th December 2018
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Documents to support your application

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Document uploads to support your application

We’ve made it easier for you to provide us with proofs required to process applications.

​Instead of queueing in our customer service centre, you can now upload the evidence we need online, safely and securely, for the following submissions:​

  • housing benefit application
  • council tax reduction application
  • telling us about a change of circumstance (benefits-related only)​
Please note that the maximum document size you can upload is 2MB. If you have any file(s) larger than this, visit our electronic document guidance for advice on how to reduce it.

Upload documents here

What you need

It will help if you can tell us the reference number from your submission so that we can match it to your documents. This will be in the email confirmation you received after clicking submit.
 
The proofs you need to supply are included in the evidence checklist. Please refer to that before starting the upload process. This can be found in your MyAccount history - click on the submitted benefits application or change of circumstance.
 
It will speed up the process if you have these documents prepared before you start. Go to the following links for guidance:
We can accept any combination of documents you have downloaded, scanned or photographed, but each single upload must be no larger than 2MB
  • You MUST bring the original proof of your/partners identity into the customer service centre​.
Please note: you MUST complete the upload process and submit your documents in one session. If you close the form before clicking submit, your documents will be not be saved and you will have to repeat the process.

File types accepted:

  • PDF (.pdf)
  • Word (.doc, .docx)
  • Excel (.xls, .xlsx, xlt)
  • images (.jpg, .jpeg, .ttif, .png)
Please note – your application will not be complete and cannot be processed until you have provided everything on the evidence checklist. You have one month from the date of application to provide the supporting evidence.

How long will it take?

You will receive an automatic confirmation email that your documentation has been sent. Keep the reference number in this email safe in case you need to contact us about your submission.
 
If we need more information from you, we’ll be in touch over the next 5 working days.

Personal data

Your documents will be stored in a secure online environment and cannot be accessed by anyone other than the department(s) that needs to view them. We won’t use your information for any other purpose, or share with any third parties.
 

Other ways to supply your documents

If you are unable to upload the evidence yourself, you can still bring your documents to our customer service centre where an advisor will check your documents and take copies for our records.

Please note that the maximum document size you can upload is 2MB. If you have any file(s) larger than this, visit our electronic document guidance for advice on how to reduce it.​
 
Contact us