What you can do in your benefit account
What you can do in your online account to manage your Council Tax Reduction and Housing Benefit claim.
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Help with your online account
What happens if you have forgotten your password or do not have an email address.
Ask for an explanation (Statement of Reasons)
How to ask for an explanation or reconsideration regarding a decision on your benefit claim and what happens after.
Make a Housing Benefit appeal
What your appeal must include, how to submit an online Housing Benefit appeal and what happens after you've appealed.
Pay back overpaid Housing Benefit
How to pay back overpaid Housing Benefit, by bank transfer, by telephone or in instalments.
What to put in your rubbish (non-recyclable) bin
What you should and should not put in your rubbish (non-recyclable) waste bin.
Care leavers Council Tax discount
If you’re aged between 18 and 25, and have recently moved from Luton Council local authority care, you may be entitled to receive some help with your Council Tax bill.
Carers Council Tax discount and exemptions
If someone in your household provides care or support (or both) to another person in your home, they may be disregarded from Council Tax.
How to make a claim for Council Tax Reduction
What you need to do before you claim and how to submit a new claim for Council Tax Reduction.
After you have made a claim for a Council Tax Reduction
What happens after you've made a claim for a Council Tax Reduction, how to upload support evidence and how to appeal.