Sometimes you may want to contact us when our main offices are shut or in a crisis you might need signposting to other public service providers or utility companies. This page is here to help you with this kind of emergency contact requirements.
Social care
Safeguarding adults
If you think abuse is taking place - either against you or someone you know - please talk to us straight away.
Office hours: 01582 547659
Out of normal working hours emergencies: 03003 008123
Safeguarding children
If you are concerned about the welfare of a child please call the Initial Assessment Team.
During office hours: 01582 547653
Out of normal working hours emergencies: 03003 008123
Adult social care services
Tel: 01582 547659 or 01582 547660
Homelessness
For problems outside office hours call 01582 720703
Highway maintenance
Highways, street lighting, winter maintenance: 01582 720703
Housing services
Council housing repairs
For emergency repairs outside office hours (including Christmas Day, Boxing Day and New Year's Day) call 01582 720703.
Your local area housing office will be closed on Christmas Day, Boxing Day and New Year's Day.
To report repairs during office hours, call 01582 510340.
Environmental
Business and consumer services
Office hours: 01582 510330
Out of hours emergencies: 01582 546838
Noise
Tel: 01582 510330
Monday to Friday: 8am- 6pm
Wednesday: 10am- 6pm
Utilities
Gas
If you discover or suspect a gas leak, turn off the supply and call Transco on 08001 11999
Water
For problems with your supply, call Veolia Water Central on 08457 823333.
Electricity
If you have a problem with your electricity call 08007 838838.
Health and other emergencies
NHS Direct
For expert help and advice on minor accidents, family illnesses or medical emergencies, call 0845 4647.
Luton and Dunstable Hospital
Casualty department: 08451 270127
Emergency dentists
Out of hours, call your usual dentist and follow the instructions on the answerphone.
Police
Call: 101. Please only dial 999 in a genuine emergency.
Samaritans
Samaritans provides confidential emotional support 24 hours a day, seven days a week, to those experiencing despair, distress or suicidal feelings.
Tel: 08457 909090
Women's Aid refuge
If you need to get out of a domestic violence situation, call 01582 391856 (during office hours).
Emergency planning - major incident
Our staff work within the Bedfordshire and Luton Local Resilience Forum (BLLRF) to support the emergency services in the case of a major incident.
Emergency planning
Tel: 0300 300 8089 (Out of Hours) and ask for the Luton on Call Officer
Remember, in the event of an emergency, you should always ring 999 to contact the emergency services.
Bedfordshire and Luton Local Resilience Forum
Tel: 08458 795145 or local rate 01462 611145