Software problems mean that we are currently unable to print or issue Smartcards for concessionary bus travel in Luton and Dunstable.
The company that designed the software is working hard to resolve the problem as quickly as possible. However, we expect that the situation will continue for around two weeks.
A number of measures have been put in place to ensure concessionaires including the elderly and passengers with disabilities are affected by the issue as little as possible.
Concessionaires whose Smartcards have expiry dates between 25 September and 19 October will still be able to collect their new passes from Luton Town Hall, as these had already been printed before the problem arose.
Arrangements have also been made with local bus operators to ensure that temporary bus passes are accepted in the area. These passes can be collected from the Town Hall.
We will reimburse residents who wish to travel outside of the borough on production of a valid bus ticket. In order to make a claim, residents will need to keep hold of their tickets until new passes are made available, at which point details for reimbursement will be taken.
Cllr Dave Taylor, Portfolio Holder for transportation, said: “While this problem should only affect a small number of people in Luton, we do apologise for the inconvenience and are doing all we can to make things as easy as possible for elderly and disabled passengers and to ensure they will not be out of pocket.
“We will have to wait for the software problem to be resolved before we can begin issuing Smartcards again, but we have been reassured that the issue should not take too long to fix.”
For more information, please contact the passenger transport unit on 01582 547254