Pedestrian Safety

It could also result in personal injury to pedestrians, road users or possible damage to property.

The following types of damage are considered to be a risk: 

• Gully or drain cover missing.
• Wall exposing a large drop to the rear on either the pavement or road.
• Pedestrian guard railing protruding into the pavement or road.
• Fencing protruding into the pavement or road.
• Concrete bollard knocked over onto the pavement or road.
• Cover missing or damaged.
• Bridge parapets damaged.
• Oil spillages on the road.
• Lamp columns knocked down, wires exposed or lanterns hanging loose.
• Road traffic bollards knocked down or broken.
• Sign poles knocked down or sign plates hanging loose.
• Traffic signals lights not working or traffic light head broken or hanging loose.

You can report damage to the highway by, using the contact details provided (out of office hours  01582 546838 ). The report will then be classed as either an emergency or routine work based on the type of damage.

We require as much of the following information as possible to respond to your report:

• Street name and area.
• Location on street, ie; is it near a house number or road junction?
• Description and detail of the damage or injury
• Your name and a contact number
• Date and approximate time of damage
• Persons or vehicle registration responsible for damage (if known)
• Were the police in attendance?

For emergency work we aim to make a hazard safe within two hours. The damage is then assessed and an order is issued for repairs depending on the extent and location of the damage.

When a report of a hazard or damage is received the person taking the report will attempt to identify ownership and establish who is responsible for the property or street furniture from the details provided.

If the damage is clearly not the responsibility of the council, we will endeavour to pass on the contact details to the relevant owner. A request will be made that they attend and make the hazard safe within a set timescale. If they are unable to meet this timescale then the council will make the hazard safe and will then recover the costs.

If the responsibility cannot be established and the damage or hazard requires making safe, the council will carry out the work within 2 hours and attempt to recover the costs from the property owner.

The following are some examples of street furniture and property that is not the responsibility of the council:

• Covers in the pavement or road for example; stop taps, fire hydrants, manholes and valve boxes
• Walls built for non-highway purposes
• Cellar covers
• British Telecom or cable cabinets