Holding phone Sometimes you may want to contact us when our main offices are shut or in a crisis you might need signposting to other public service providers or utility companies. This page is here to help you with this kind of emergency contact requirements.
Social care
  • Safeguarding Adults
    If you think abuse is taking place - either against you or someone you know - please talk to us straight away.
    During Office hours 01582 54 76 59.
    Out of normal working hours emergencies 08702 38 54 65.
  • Safeguarding Children
    If you are concerned about the welfare of a child please call the Initial Assessment Team.
    During Office hours  01582 54 76 53.
    Out of normal working hours emergencies 08702 38 54 65.
  • Adult services
    01582 54 76 59 or 54 76 60.
  • Homelessness
    For problems outside office hours 01582 72 07 03.
Housing services
  • Council housing repairs
    For emergency repairs outside office hours (including Christmas Day Boxing Day and New Years Day) 01582 72 07 03.

    Your local area housing office will be closed on Christmas Day, Boxing Day and New Years Day. To report repairs during office hours 01582 51 03 40.
Environmental
  • Environmental and Consumer Services
    During office hours, 01582 51 03 30.
    Out of hours emergencies, 01582 54 68 38.
  • Noise
    During office hours, 01582 51 03 30.
    Friday (May to September), Saturday (all year), 9.30pm to 2.30am, 01582 54 65 51.
Utilities
  • Gas
    If you discover or suspect a gas leak, turn off the supply and call Transco 0800 111 999.
  • Water
    For problems with your supply, call Three Valleys Water 08457 82 33 33.
  • Electricity
    If you have a problem with your electricity 0800 78 388 38.
Health and other emergencies
  • NHS Direct
    For expert help and advice on minor accidents, family illness or medical emergencies. 0845 46 47.
  • Luton and Dunstable Hospital
    Casualty department 08451 27 01 27.
  • Emergency Dentists
    Out of hours, call your usual dentist and follow the instructions on the answerphone.
  • Police
    01582 40 12 12 Please, only dial 999 in a genuine emergency.
  • Samaritans
    If it all gets too much 72 06 66 or 08457 909090.
  • Women's Aid refuge
    If you need to get out of a domestic violence situation 01582 39 18 56 (during office hours).
Emergency Planning - Major incident
Working with the Bedfordshire and Luton Local Resilience Forum (BLLRF) we support the emergency services in the case of a major incident.

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