Repair times vary depending on the type of repair. For example, if your toilet isn’t flushing, we must repair it within one working day, while we have three to mend a loose banister rail. A more detailed list of how long you should have to wait is given in the table on this page.
What happens if we don’t make the repair in time?
If we don’t do the repair in time, you can ask another contractor to attend. Unless there is a good reason why the work hasn’t been done, we will get a second contractor. They then have the same amount of time to do the repair as the first one had.
If the second contractor doesn’t do the repair in time, we will pay you compensation.
How much compensation can I get?
If the second contractor doesn’t do your repair in time, you will get £10 in compensation. For every extra day you wait, you will get another £2 up to a maximum of £50 for any one job. We will reimburse you unless you already owe us some money in which case we will take away the amount you owe from your compensation.
Sometimes there may be a specific reason why a repair can’t be done. For example, if you didn’t keep your appointment to let the contractor in, and they therefore couldn’t carry out the repair. In such cases, we don’t have to pay you any compensation.
Maximum time you should have to wait for a repair:
| Specified repair | No. of working days to get fixed |
| Total loss of electrical power | 1 |
| Unsafe power, lighting socket or electrical fitting | 1 |
| Total loss of water supply | 1 |
| Blocked flue to open fire or boiler | 1 |
| Total or partial loss of space or water heating | 1 (1 Nov- 30 Apr) |
| Blocked or leaking foul drain, soil stack or toilet pan (where there is no other working toilet) | 1 |
| Toilet not flushing (where there is no other working toilet) | 1 |
| Leaking from water, heating pipe, tank or cistern | 1 |
| Leaking roof | 1 |
| Insecure external window, door or lock | 1 |
| Total or partial loss of space or water heating | 3 (1 May - 31 Oct) |
| Tap which cannot be turned | 3 |
| Partial loss of water supply | 3 |
| Partial loss of electric power | 3 |
| Blocked sink, bath or hand basin waste pipes | 3 |
| Loose or detached banister or handrail | 3 |
| Rotten timber flooring or stair tread | 3 |
| Door entry phone not working | 7 |
| Mechanical extractor fain in internal kitchen or bathroom not working | 7 |
Go to our page My house needs repairs for advice on what we will repair.
You can also obtain a leaflet on the Right to Repair from:
Communities and Local Government Publications
PO Box 236, Wetherby
West Yorkshire, LS23 7NB
Tel: 0870 1226 236 Fax: 0870 1226 237
Downloads
Contact Information
Tel: 0800 0147333
Do it online
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