Friday 28th April 2017
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Concessionary fares

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Bus passes (Smartcards)

A fault developed on our concessionary travel Smartcard processing system on Monday 27 March and this has prevented the production of Smartcards (bus passes) until further notice.

We are working with our contractors and hope to restore the system as soon as possible and we will update this message when we can confirm when the system is restored. Online applications are being accepted, although passes will not be produced until the system is repaired.

Those whose Smartcards expired on or after 25 March 2017 are affected and we have requested that local bus operators continue to accept recently expired bus passes in order to reduce the inconvenience to those affected.

Please accept our sincere apologies for any inconvenience this may cause.

The English National Concessionary Travel Scheme offers free travel on local public transport for people of pensionable age and those with an eligible disability.

It allows pass holders off peak travel, for free all over England on local bus services.​

Am I eligible to qualify?

Pensioner smartcard

The qualifying age for concessionary bus passes is the same as the pensionable age of UK residents.
To check your date of entitlement, please visit

Disability smartcard

To qualify automatically on the grounds of a disability you must receive one of the following: 

  • Higher Rate Mobility Compone​nt of Disability Living Allowance (HRMCDLA) or 
  • Personal Independence Payment (PIP), where the applicant has been awarded at least eight points against either the PIP 'Moving around' and/or 'communicating verbally' or 
  • Blue Badge, or 
  • War Pensioners Mobility (WPC) Supplement
If you receive none of the above you may still be eligible to apply. To find our full eligibility guidelines, view the Concessionary Fares Scheme 2017-2018​​ and DfT guidance on eligible disabilities​ documents.

How much is a renewal or replacement card?

Renewal smartcard

Expired smartcards can be renewed free of charge. Please note - only pensioner smartcards can be renewed online. Disability smartcards must be renewed by visiting the Town Hall.

Renew your pensioner smartcard online now

Replacement smartcard

As of 1 January 2017, the replacement smartcard charge is £13.00. Please note - only pensioner smartcards can be replaced online. Disability smartcards must be replaced by visiting the Town Hall.​​​​​​​​​​​​​​​​​​​​​​​​

Replace your pensioner smartcard online now

How do I apply?

​​Concessionary Travel Notice 2017-2018
The Concessionary Travel Statutory Notice 2017-2018 document contains details of how Luton Borough Council will operate and administer the English National Concessionary Fares Scheme for the period of 1st April 2015 to 31st March 2016.

National Fraud Initiative (NFI) Fair Processing

We have a duty to protect the public funds we administer, and to this end may use the information you have provided in respect of your bus pass application, for the prevention and detection of fraud. We may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

Visit our NFI page for more information.




 Contact information

Passenger transport unit
Central Depot, Kingsway, Luton, Beds, LU4 8AU
Tel: 01582 547219
Fax: 01582 547351
Contact us